Shipping policy
Thank you for shopping with MONNSTRETCH, where confidence meets care.
Our mission is to make your delivery experience as smooth, safe, and reassuring as the results you expect from our products.
Below are the details of our shipping policy.
1. Shipping Locations
We currently ship to addresses within the United States and select international locations.
If your location is not listed among our shipping areas, please contact us at info@monn-stretch.com for assistance.
2. Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.
3. Shipping Methods
We offer a variety of shipping options for your convenience, including:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (available for select areas)
Shipping costs are calculated at checkout based on the selected shipping method and destination.
4. Shipping Rates
Shipping rates vary depending on the destination and the weight of your order. The final shipping cost will be displayed at checkout.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.
6. Delivery Issues
If you encounter any issues with the delivery of your order, please contact us at info@monn-stretch.com. We are here to assist you with any delivery concerns.
7. International Shipping
For international orders, customs duties and taxes may apply, and these charges are the responsibility of the customer. Delivery times for international orders may vary based on your location.
8. Lost or Stolen Packages
MONNSTRETCH is not responsible for lost or stolen packages. If your package is confirmed lost or stolen after delivery, please contact the shipping carrier for assistance.
9. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our site.
10. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
- Email: info@monn-stretch.com
- Customer Service Hours: Monday to Friday, 9 AM to 5 PM EST
Thank you for choosing MONNSTRETCH! We appreciate your business and look forward to serving you.