Refund policy

At MONNSTRETCH, where confidence meets care, we are dedicated to providing high-quality skincare products and an exceptional customer experience. If for any reason your are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

You have 30 days from the date of delivery to return your item(s) for a refund or exchange.

 To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original condition.
  • All packaging, seals, and tags must remain intact.
  • You must provide proof of purchase (order number or receipt).
  • Returns must be initiated within the 30 days of the delivery date.

2. Non-Returnable Items

For hygiene and safety reasons, the following items can not be returned or refunded:

  • Opened or used skincare products
  • Items that are damaged or missing parts not due to our error
  • Products purchased on sale or clearance
  • Gift cards

3. Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund.

If your return is approved:

  • We will initiate a refund to your original payment method within 5-7 business days, and the amount will be credited back to your original method of payment.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Exchanges

If you wish to exchange your product for a different item, please contact us at info@monn-stretch.com to initiate the exchange process. We will guide you through the steps to return your item and select a new product.

5. Shipping Costs

  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your total refund. 
  • You will be responsible for paying your own shipping costs for returning your item.

6. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@monn-stretch.com with your order number and reason for the return.
  2. Return Instructions: We will provide you with detailed instructions on how to return your item.
  3. Ship the Item: Return the item to the address provided in the return instructions. Ensure you use a traceable shipping service or purchase shipping insurance for your return.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@monn-stretch.com.

8. Contact Us

If you have any questions or need assistance regarding our Return and Refund Policy, please feel free to reach out to us: